Our Policies
Billing Policy
Return Policy
Payment is to be made in advance by purchasing the product that you need through our secure shopping cart.
Once payment is received, your purchase will be scheduled to be shipped and you will receive an email to that effect.
There is no Free Shipping Available for International Orders. You are responsible for all duties and taxes if requested from your government authorities for the items sold in our store.
Shipping Insurance:
If you purchase shipping insurance at checkout, this will cover the your package if it is lost or stolen in the mail and we will send replacements for whatever items were in the package.
Phantom Brow Polices:
Do not use Phantom Brow henna on any other part of your body except your eyebrows. As this henna is specifically made for your eyebrows and has hair dye in it which some people can be allergic to.
You must only follow our instructions on the back of the box for the henna and we are not liable for any alterations of use of our product as intended.
We require you to do a proper patch test on your inner forearm before using this product to make sure you are not allergic. If any reactions do occur cease use of this product immediately. You can contact us for a return of a product if you do have an allergic reaction. If you are worried that you are allergic reaction with the product don't use the product.
You can find our patch test instructions. On our tutorial video or included postcard slip in your order.
We are not liable for any allergic reaction that may occur while using this product. You may not sue or take legal action for any allergic reaction or bodily harm that may occur. All complaints or cases must go through arbitration.
By making a purchase of our Phantom Brow product you are agreeing to all of these terms.
You have 14 days after you received your purchase to request a return of an item. The product must be not used and unopened in box to be able to return the product. As it is an
After your item has been returned and reviewed and everything checks out a refund will be made to the original payment method used to make the purchase.
Replacements for orders are non-returnable or refundable.
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To initiate return please contact us at support@thehennaplug.com with your order number and your problem with the product.
A 8$ fee will be deducted from the final refund of product as cost for the return label.
Additional shipping costs are non-refundable. (Including 3 day or 2 day shipping)
By Purchasing any product from us you are thereby agreeing to our return and billing policies.
International orders:
For our international orders, all sales are final and we do not return or exchange products that have left the US border.
Subscription Policy:
You will receive subscription pricing on the first order and all of the recurring orders after.
You are not allowed to cancel the subscription until one month of the recurring subscription has been processed and charged.
Your shipment comes with free shipping! But, if you want faster shipping you may upgrade it at checkout.
After the one month of subscription has been processed and delivered and you want to cancel the subscription please email support@thehennaplug.com with your request
There are no refunds on subscription orders. For any reason
But, if something does occur we our able to send out a replacement.
By making a subscription purchase you are agreeing to all of our terms
organic product.
Privacy Policy
The Henna Plug Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thehennaplug.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@thehennaplug.com or by mail using the details provided below:
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
P.O Box 1014, Palm Harbor, FL, 34683, United States
Using information from Checkout
We do use information such as email, phone numbers and addresses entered at checkout as for followups via text or email or free gifts or marketing materials. By entering any information on our website it our right to use it in marketing materials.